Frequently Asked Questions

We are offering expedited domestic shipping through UPS. Rates are calculated at checkout Please note shipping times are estimates. We cannot guarantee delivery times due to inclement weather, customs, and other factors outside of our control. Large orders may require a longer production time. Please check with a member of our team to estimate production times for your specific order.
YES. We can ship to your event location or hotel as long as you provide the correct shipping data. Events my require a package to be addressed to a specific department or person and a hotel will require any packages to be addressed to the registered guest under their registered name - not a stage name. Please check with your event coordinator or hotel management for complete and concise shipping instruction.
Domestic shipping is calculated at checkout and is based on weight, package size and destination. International shipping is also calculated at checkout. A note for international customers: GFE Wholesale is not responsible for any customs duties or fees assessed to your order. All fees are the responsibility of the customer. Please also note: USPS service to Australia is currently suspended due to COVID restrictions.
If you are in the USA and it’s been over 15 business days since you placed your order, or if you are overseas and it’s been over 31 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience! A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and we are not responsible for any fees or tariffs.
Production times are usually 1 to 3 days for smaller orders. Order requiring 25 units or more can take up to 5 to 7 days and orders over 100 units can take up to 10 days to produce.
Orders ship from our facility in Philadelphia, PA within three business day from when the order is processed. Orders placed on Friday, Saturday, and Sunday are processed and shipped the following week. During high volume periods, like holiday season or event season, the processing time may increase. For domestic orders, our carriers delivers shipments in 3-6 business days. For international orders, shipments may take up to 21-31 business days.